Terms of Service

These terms are an agreement between you and Aditya Udhayakumar ("we", "us") for the use of Where Is My Ride: the operations console, the Where Is My Ride Driver app, and the guest tracking pages (together, the "Service"). By creating an event, joining an event as a driver, or opening a tracking link, you agree to these terms. If you are using the Service on behalf of a company, you confirm you have authority to bind that company.

1. What the Service does

Where Is My Ride lets event organisers and transport operators ("Customers") schedule pickups, assign them to drivers, and give guests a live view of their vehicle. Where Is My Ride is a coordination and tracking tool. We do not provide transportation, employ drivers, or operate vehicles. The Customer is responsible for its drivers, vehicles, insurance, licences and the safety of the trips it arranges.

2. Accounts and access

• Dispatchers sign in with a one-time code sent to their e-mail. You are responsible for keeping that e-mail account secure and for everything done under your sign-in.
• Drivers join an event with a join code from their dispatcher. Do not share your join code with anyone else.
• Tracking links are private to one guest and one trip. Do not forward a tracking link to anyone other than the guest it was created for.
• You must be at least 18 to use the console or the driver app.

3. Drivers and location sharing

• When you sign in to an event, the driver app shares your live location with your dispatcher, and with your assigned guest while their trip is in progress, including while the app is in the background. This is what the app is for. You can pause sharing or sign out at any time. See the Privacy Policy for details.
• Do not interact with the app while driving except as permitted by law. Use hands-free navigation and stop safely before tapping.
• Estimated arrival times are calculated from straight-line distance and average speed. They are estimates, not promises.

4. Customer responsibilities

As a Customer you agree that you:

• have the right to enter the guest and driver information you add, and have told those people that Where Is My Ride will process it as described in the Privacy Policy;
• will only add drivers who have agreed to share their location while on duty;
• will not use the Service to track anyone without their knowledge, or for any purpose other than coordinating the transport you are providing;
• are responsible for the accuracy of pickup times, addresses and other trip details;
• will comply with all laws that apply to your transport operation, including licensing, insurance, employment and data protection laws.

5. Acceptable use

You must not: attempt to access another Customer's events or data; interfere with or overload the Service; reverse-engineer it; use it to send unsolicited messages; upload anything unlawful, or use it in a way that endangers anyone. We may suspend access immediately if we reasonably believe these terms are being broken.

6. Fees

The Service is currently provided free of charge while it is being evaluated. If we begin charging, the plan, billing period and payment terms will be set out in your order or subscription with us, and we will give you notice before any fees apply. Prices exclude taxes unless stated.

7. Availability and changes

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. Live tracking depends on the driver's phone, its GPS and its mobile network, none of which we control. We may change or improve the Service, and may withdraw features with reasonable notice. We may update these terms; the current version is always at this page, and continued use after a change means you accept it.

8. Your data

Customers own the event, guest and driver data they enter. You grant us the right to store and process it to provide the Service, including on the Riverway tracking platform. We may use aggregated, non-identifying statistics (for example, average trip counts) to improve the Service. Our handling of personal information is described in the Privacy Policy, which forms part of these terms.

9. Intellectual property

The Service, its software, design and the Where Is My Ride name are owned by us. You get a limited, non-exclusive, non-transferable right to use the Service for your own operations while these terms are in force. Nothing else is transferred to you.

10. Disclaimer and limitation of liability

The Service is provided "as is". To the fullest extent permitted by law, we make no warranties about the Service, including that locations or arrival times will be accurate or that the Service will be error-free.

We are not liable for any loss arising from the transport itself, including delays, missed pickups, accidents, or the conduct of drivers or guests. To the fullest extent permitted by law, our total liability under these terms in any 12-month period is limited to the fees you paid for the Service in that period, or USD 100 if you paid none. We are not liable for indirect, consequential or special losses, or for loss of profit or business. Nothing in these terms limits liability that cannot be limited by law.

11. Termination

You may stop using the Service at any time. Customers may ask us to delete their event data. We may suspend or end your access for breach of these terms, for non-payment, or if we discontinue the Service, in which case we will give reasonable notice where practical. Sections 8 to 12 survive termination.

12. General

• These terms are governed by the laws of the Commonwealth of Pennsylvania, United States, and the state and federal courts located in Philadelphia County, Pennsylvania have exclusive jurisdiction, except that consumers may have rights under the laws of their own country.
• If any part of these terms is found unenforceable, the rest still applies.
• These terms, together with the Privacy Policy and any order between you and us, are the whole agreement about the Service.

13. Contact

Aditya Udhayakumar
1601 N 15th St, Philadelphia, PA 19121, USA
legal@whereismyride.live · Support page