Where Is My Ride is an event transportation service operated by Aditya Udhayakumar ("we", "us"). The service runs on the Riverway tracking platform ("Riverway"), which stores and processes the information described below on our behalf. It lets event organisers and transport operators (our "Customers") schedule pickups, dispatch drivers, and give their guests a live view of the vehicle coming to collect them.
This policy explains what personal information Where Is My Ride handles, why, and what choices you have. It applies to the Where Is My Ride operations console, the Where Is My Ride Driver app for iOS and Android, and the guest tracking pages that open from a tracking link.
In short. Dispatchers enter guest and trip details. Drivers share their live location while on duty, including while the app is in the background. Guests see their driver's position on a private link. Everything is stored on Riverway's own tracking platform. We do not sell personal information and we do not use it for advertising.
1. Who this policy covers
Where Is My Ride is used by three kinds of people, and we handle different information for each.
You are a…
How you use Where Is My Ride
Dispatcher
A member of a Customer's staff who signs in to the operations console to manage an event.
Driver
A person who joins an event in the Where Is My Ride Driver app and carries out pickups.
Guest
A person a Customer is transporting, who receives a tracking link. Guests do not create an account.
Our Customers decide which guests and drivers to add and what to enter about them. For that information we process it on the Customer's instructions, and the Riverway platform does so on ours. If you are a guest or driver and have a question about why your details were entered, the Customer who arranged your transport is the right first contact; their name appears on your tracking page or in the app.
2. Information we collect
Dispatchers
Name and e-mail address (used to sign you in with a one-time code).
Company name, phone number and logo, if you add them in Settings. These are shown to guests on their tracking page.
The events, drivers, guests and saved places you create.
Drivers
Name and, if you add it, mobile number and e-mail address.
Vehicle details you enter: colour, make, model, plate and seat count. Guests see these so they can find you.
Precise location, continuously, while you are signed in and on duty. The app sends your position (latitude, longitude, accuracy, speed and heading) roughly every two seconds. This continues while the app is in the background or the screen is off, which is why the app asks for "Always" location permission on iOS and "Allow all the time" on Android. Your location is shared with your dispatcher and, only while a trip is in progress, with the guest you are collecting.
Trip actions and their times: accepted, started, arrived, guest on board, completed, declined.
Guests
Name, mobile number and e-mail address, as entered by the dispatcher.
Pickup address and time, destination, party size, luggage, flight number and any notes the dispatcher adds.
The one-time confirmation code used to complete your drop-off.
An optional star rating and feedback you may choose to leave after your trip.
Guests are not location-tracked. Opening a tracking link does not share your position with anyone.
Technical information
IP address, browser or device type, and the time of requests, as recorded in ordinary server logs used to keep the service running and secure.
Where Is My Ride does not use advertising trackers or third-party analytics. A small amount of information (your sign-in session, preferences such as your last selected view) is stored in your browser or app so you stay signed in.
3. How we use it
To run the service: create trips, assign drivers, show guests where their vehicle is, and calculate estimated arrival times.
To notify guests: when a trip is created, the platform sends the guest an e-mail and/or text message with their tracking link and confirmation code.
To let dispatchers see event history and reports.
To keep the service secure and to investigate faults.
To meet legal obligations.
We do not sell personal information, and we do not use it for advertising or profiling.
4. Where the information lives and who sees it
The Riverway tracking platform. All event, trip, driver, guest and location data is stored and processed on Riverway's own servers (the Riverway Tracker platform). This is the system of record.
Within your event. Dispatchers see all trips, drivers and guests for their event. Drivers see the guests assigned to them. Guests see their own trip and their driver's first name, vehicle and live position.
Service providers we use.
Hosting for the Where Is My Ride web pages: Vercel Inc. (United States), moving to Riverway’s own infrastructure.
Address lookup: when a dispatcher types an address, the text is sent to OpenStreetMap-based geocoding services (Photon by komoot, and OpenStreetMap Nominatim) to find its coordinates. No names or other personal details are sent with it.
Map display: map images are loaded from OpenStreetMap tile servers, which see the map area being viewed and the viewer's IP address.
E-mail and SMS delivery providers used by the Riverway platform to send tracking links and codes.
Legal requirements. We may disclose information if required by law or to protect the safety of guests, drivers or the public.
We are based in Pennsylvania, United States. The Riverway platform is based in India. Information may therefore be stored or processed in the United States and in India. By using Where Is My Ride you understand that your information may be transferred to those countries.
5. Location: your choices as a driver
Location sharing starts when you sign in to an event and stops when you sign out.
You can pause sharing at any time by tapping the GPS badge in the app. Your dispatcher will see that your position is no longer updating.
You can withdraw location permission in your phone's settings at any time. The app will then be unable to share your position and your dispatcher will not be able to see you.
Guests only receive your position while their trip is in progress (from the moment you start heading to them until the drop-off is completed).
6. How long we keep it
Trip, guest and driver records are kept for the life of the event and for 12 months afterwards so that Customers can view reports, then deleted or anonymised.
Driver location history is kept for 90 days, then deleted.
Server logs are kept for 30 days.
A Customer can ask us to delete an event's data earlier at any time.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict its use, and to complain to a data protection authority. To exercise these rights, contact us at privacy@whereismyride.live. If your details were entered by a Customer, we may refer your request to them or ask them to confirm it, because they control that data.
Guests can also simply stop using the tracking link; the link expires after the trip.
8. Security
All traffic between the apps and Riverway's platform is encrypted (HTTPS and secure WebSockets). Sign-in uses one-time codes rather than passwords. Tracking links contain a random secret and only reveal one trip. Access to production systems is limited to the people who need it. No system is perfectly secure, and we cannot guarantee absolute security.
9. Children
Where Is My Ride is a business tool and is not directed at children. Dispatchers and drivers must be at least 18. A guest under 18 may be transported, but their details are entered by the Customer, who is responsible for having the appropriate authority to do so.
10. Changes
We will post any changes to this policy on this page and update the version and date at the top. If a change materially affects how we use your information we will tell dispatchers by e-mail and drivers in the app.