Where is my Ride

Support

Where Is My Ride Driver app · Operations console · Guest tracking

E-mail support@whereismyride.live. We reply within one business day. For a live event, phone 732-858-3286.

I'm a guest

My link says "Link unavailable". Tracking links open one trip and stop working after it is complete or cancelled. Ask the company that arranged your transport for a new one.
I can't see my driver on the map. Live tracking starts when the driver sets off towards you. Until then the page shows your scheduled pickup time. If it says "waiting for driver location" for more than a couple of minutes during your pickup, use the "Call event desk" button.
The arrival time keeps changing. It is an estimate from the driver's current position and average speed, not live traffic.
I want my details removed. Contact the company that arranged your trip, or e-mail us and we will pass it on. See our Privacy Policy.

The join code doesn't work. Codes are event-specific. Ask your dispatcher for the current one from the Drivers page of the console.
The GPS badge says "No GPS fix" or "GPS stale". Make sure location permission is set to Always (iPhone: Settings → Where Is My Ride → Location) or Allow all the time (Android: Settings → Apps → Where Is My Ride → Permissions → Location). Move outdoors or near a window if you are inside a building.
Dispatch can't see me after I lock my phone. This needs the Always permission above. On Android, also turn off battery optimisation for Where Is My Ride.
I want to pause sharing. Tap the GPS badge. Tap again to resume. Signing out stops sharing completely.
The guest has no confirmation code. Use "Text code to guest" or "E-mail code to guest" on the drop-off screen, or ask dispatch to complete the trip from the console.

Sign-in code never arrives. Check spam. The code is sent to the e-mail registered under Settings → Account. If you have never registered one, create a new event instead and register an e-mail afterwards.
A driver shows as offline. Their phone has stopped sending positions: no signal, location permission revoked, phone off, or they signed out. The console shows the time of the last position received.
I need to change a pickup or destination. Use the pencil icon next to the address on the Dispatch or Guests page. A pickup change on an active trip is sent to the driver for approval.
I need my event's data deleted. E-mail us with the event name.

Driver app: iOS 15 or later, Android 8 or later, with GPS and a mobile data connection.
Console and guest pages: a current version of Chrome, Safari, Edge or Firefox.